Terms of Service

These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By visiting our website or making a purchase, you agree to be bound by these Terms. Please read them carefully before using our services.

At Sunlora, we are dedicated to bringing you premium, thoughtfully designed clothing that blends timeless elegance with contemporary style. Our mission is to offer you a seamless shopping experience rooted in quality, trust, and comfort.

By accessing our website, you confirm that you are of legal age in your jurisdiction, or that you have obtained permission from a legal guardian to use our services.

Our products are intended for personal, non-commercial use only. Any misuse, unauthorized resale, or violation of our Terms may lead to suspension or termination of your access.

To place an order, you may be required to create an account. You agree to provide accurate, current, and complete information and to keep your login credentials secure. You are responsible for all activities under your account.

Sunlora reserves the right to suspend or terminate accounts that engage in fraudulent or unauthorized activity or violate these Terms.

We take utmost care to ensure that product descriptions, images, and prices displayed on our website are accurate. However, as many of our items are hand-finished or produced in small batches, minor variations in color, texture, or design may occur.

All products are subject to availability, and we reserve the right to limit quantities, discontinue items, or update product details without prior notice.

 

All prices are listed in Indian Rupees (INR) and include applicable taxes unless otherwise stated.

We accept multiple secure payment methods, including credit/debit cards, UPI, and digital wallets.

Prices may change at any time without notice. In the event of a pricing error, we will notify you before processing your order to confirm or cancel it.

 

Sunlora ships across India and selected international destinations.

Shipping timelines vary based on your location and the product ordered. Most clothing products are delivered within 3–15 working days (excluding weekends and holidays).

Once your order is dispatched, tracking details will be shared via email. While we strive for prompt delivery, unforeseen delays caused by weather, logistics, or other external factors may occur.

For detailed information, please refer to our Shipping & Delivery Policy.

 

We do not offer returns or exchanges or refunds on any purchases.

For more information, please see our Return & Exchange Policy.

 

Your privacy is our priority. We collect and process personal data in accordance with our Privacy Policy, ensuring that your information is handled responsibly and securely.

We use trusted payment gateways and encryption technologies to safeguard your details. However, Sunlora cannot guarantee absolute security of data transmitted online.

Our website may include links to third-party platforms for payments, logistics, or promotions. Sunlora is not responsible for the content, policies, or practices of these third-party services.

Your interaction with them is at your own discretion and risk.

All content on this website — including text, graphics, images, product designs, and logos — is the intellectual property of Sunlora.

You may not copy, reproduce, distribute, or use any content without our prior written consent. Unauthorized use of our branding or materials is strictly prohibited.

 

Sunlora shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.

We are not responsible for delivery delays, technical issues, or interruptions caused by factors beyond our reasonable control.

These Terms are governed by the laws of India. Any disputes will be resolved through arbitration under the Arbitration and Conciliation Act, 1996, with the venue in Chennai, Tamil Nadu.

 

We may revise or update these Terms from time to time. The latest version will always be available on our website. Your continued use of our services after any updates constitutes acceptance of the revised Terms.

 

For any questions, concerns, or assistance, please reach out to us:

Sunlora Customer Support

📧 Email: sunloraofficial@gmail.com

 

📞 Phone: +91 8248161144

 

Thank you for choosing Sunlora — where elegance meets comfort, and every piece tells a story of craftsmanship and grace.