At Sunlora, we aim to ensure a smooth and timely delivery experience for all our customers. Please read the following details carefully to understand our shipping timelines and procedures.

Once your order is placed, please allow up to 3–5 business days for processing and packaging before dispatch. Our team ensures each piece is quality-checked and securely packed before shipment.

Our delivery timelines vary depending on the product and destination.
All clothing items typically take 3 to 15 working days for delivery (excluding weekends and public holidays).
Please note that the exact delivery time may vary based on your location and product availability.

We work with trusted courier partners to ensure safe and prompt delivery. The available shipping options and fees will be displayed at checkout so you can choose the one that best suits your needs.

Once your order is dispatched, a tracking number will be sent to your registered email. This allows you to monitor the delivery progress. Please note that tracking details may take up to 48 hours to become active after dispatch.

Shipping charges are calculated at checkout based on your delivery location, package weight, and selected shipping method.
 Please note that shipping fees are non-refundable, even in the event of a return or cancellation.

Please ensure that the shipping address provided during checkout is accurate and complete. Sunlora cannot be held responsible for delays or losses resulting from incorrect or incomplete addresses.
If you wish to update your address after placing an order, please contact our support team as soon as possible. Changes may not be possible once processing has begun.

While we strive for timely delivery, unforeseen delays may occur due to external factors such as weather conditions, customs inspections, or courier issues. We appreciate your understanding and patience in such cases.

Sunlora reserves the right to modify or update this policy at any time without prior notice.
 If you have any questions or concerns regarding your order or shipping, please contact our customer support team for assistance.